Frequently Asked Questions
Everything you need to know before you sail
How do I book a cruise?
Choose your cruise, click through to check availability, and book securely online for instant confirmation. Prefer to talk it through? Call us at 808-499-4585 and we will help you pick the right sail.
What is your cancellation policy?
Cancellation terms vary by cruise, so the exact policy is listed on each tour page and in your confirmation. Many cruises offer a full refund with 24 to 48 hours notice. Please read the policy for your specific cruise before booking.
Are the cruises family-friendly?
Many are. Our catamaran, dinner, and most fireworks cruises welcome all ages, and some let young children sail free. A few cruises, like the party boats, are strictly 21 and over. Each tour page lists its age policy.
Is food or drink included?
It depends on the cruise. Some include dinner or light bites and a drink, some have a bar for purchase, and one charter is bring-your-own-food. Check the What’s Included section on each tour page.
When can I see the Waikiki fireworks?
The Hilton Hawaiian Village fireworks show is on Friday nights, around 7:45 PM. Book any of our Friday fireworks cruises to watch it from the water.
What should I bring and wear?
Bring a light jacket for after sunset, a camera, and a valid photo ID if you plan to drink. Dress casually and comfortably. Some cruises are barefoot, and a few have specific notes, all listed on the tour page.
Do you offer discounts?
Some cruises offer promotions, and a few offer kama‘aina and military rates. Look for promo details on the tour pages, or call us to ask what is available.
What happens if the weather is bad?
Cruises generally run rain or shine. If a sailing is cancelled for unsafe weather, you will be offered a reschedule or a refund per that cruise’s policy.
Are the boats wheelchair accessible?
Accessibility varies by vessel, and some boats are not wheelchair accessible. Please call us before booking so we can find the best fit for your needs.
How do I get to the harbor?
Each cruise departs from a specific harbor. See our Check-In & Directions and Parking & Transportation pages, and your confirmation email will list your exact meeting point.